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BUSINESS SUPPORT SERVICES

As an organization focused on customer success, we provide a range of business support services, including Customer Support, Help Desk, Technical Support, Application Support and Back Office Support.


Business Support

Customer support

We will help you establish customer support goals and identify the right tools and processes to deliver exceptional service during the customer lifecycle. Akota's professional Helpdesk, Technical and Customer support are focused to efficiently achieve customer satisfaction.

Back office support

Back office operations are not trivial. You need operational excellence to get them done not only quickly, but correctly every time. Let your teams focus on the skills that drive your growth, and our people can handle the rest.

Sales Support

Akota's specialists are experts in business to business (B2B) and business to consumer (B2C) sales, marketing and customer experience. We possess the discipline and processes to drive growth cost-effectively through inbound and outbound telemarketing and telesales campaigns, including customer retention and loyalty, new sales, up-sell and cross-sell opportunities.

Application support

Companies have an elevated dependence on well established IT infrastructures for the smooth functioning of their business operations. Not just are the high profile and business critical tasks being reliant on seamless blend of technology with business, even the mundane tasks are being performed using sophisticated software systems and applications.

Service Models
Extended team

Extend your Technical support with specialists. The teams are available in your office, our development centres or remotely. It is like your own team located in another room – maintaining your company culture and working in line with your strategic goals.

Managed team

Start supporting your project without investing time and efforts in the requirements and team management. With the Managed Team, you tell us the features you want to start out, and we manage the team, work through the backlog and get things done on schedule.

Fixed projects

Turn your idea into a working product, passing all supporting risks to Akota's team and reducing your operational costs. With a fixed project, you get the commitment of Akota, not just the team members assigned to the contract.

Managed services

Customer Support, QA, DevOps or Software Product Maintenance – Akota takes care of the automation and orchestration of the service, making you free to focus on the tasks that matter to your business. Your business-critical services are monitored by experts and any problem is fixed before you even knew it existed.

Get in touch!